Job Description
Key Responsibilities:
- Lead and manage the IT function, including direct oversight, mentoring, and development of IT support staff
- Own end-to-end IT service delivery, including ticket resolution, escalation handling, and service desk governance
- Oversee daily IT operations including backups, mail flow, server health, and network/wireless stability
- Manage onboarding and offboarding processes, including user access, email setup, licensing, and asset allocation
- Ensure smooth operation of boardroom and hybrid meeting technology across platforms (plug-and-play reliability)
- Maintain and manage IT assets, hardware allocation, tracking, and lifecycle management
- Provide escalation support for complex technical issues across infrastructure, applications, and end-user environments
- Manage IT procurement, supplier relationships, licensing, and contract negotiations
- Maintain and improve cybersecurity...