Job Description
Job Category: IT Development | JR-21585
Job Location: Mabalacat City, Pampanga
Job Overview
- Inbox Management – Take full ownership of the it@ inbox.
IT Support & Helpdesk Management
- Own and manage all IT support requests through ticketing or shared inbox.
- Troubleshoot hardware, software, network, and user access issues.
- Maintain SLAs for response and resolution times.
- Document recurring issues and standard fixes (SOP development).
- Escalate complex issues to vendors or internal leadership as needed.
- Manage IT Support Cases and Salesforce development coordination.
- Build reports using Power BI and similar.
- Sage 100 and Salesforce updates.
Systems Administration
- Administer Microsoft 365 (users, permissions, security, SharePoint, OneDrive).
- Maintain Salesforce user access, workflows, and support coordination wit...