IT infrastructure engineer (RMA & Diag)

IT Infrastructure Engineer

This role will troubleshoot and solve data center IT hardware issues, process RMA, and work at the intersection of multiple technical and operational domains.

Your Responsibilities

• Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting
• Execute workarounds and solutions for IT hardware issues
• Act as a subject matter expert and point of escalation for L1 and L2 technicians
• Create new processes and documentation for the IT hardware team
• Collaborate with related departments to solve ongoing challenges
• Collaborate with vendors on warranty replacements (RMA), create requests and manage processes
• Improve support processes, documentation and training materials

Requirements

• Knowledge of datacenters and server equipment
• Deep kn...