IT Incident and Problem Management Senior Analyst 2

JOB DESCRIPTION

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Job Summary

The Incident and Problem Management Team oversees Major Incidents and Problem RCA efforts. This team ensures incident and problem practices are followed, educates associates where necessary, and analyzes daily operational activities related to these practices. This role involves analytical skills, cross-organizational collaboration for incident troubleshooting, and root cause identification for problem resolution. The Senior Analyst performs proactive trend analysis of incidents, creates dashboards/reports for performance metrics, and identifies opportunities to reduce incident recurrence risk through preventative and corrective measures. Building strong working relationships with multiple teams is crucial for success...

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