Job Description
Job Title: IT Helpdesk Technician
Work Location: Plano, TX
Duration: month contract with option to hire
Education/Experience Required: High school diploma or equivalent and - years' proven experience in a helpdesk environment (Tier II support)
Job Description:
The Helpdesk Technician will support IT business and enterprise operations teams in multiple US time zones. The Helpdesk Technician will apply internal customer service skills, technical knowledge and expertise, and technical trouble shooting skills to support the IT business practice and its internal customers. Responsibilities: Serve as the first point of contact and front-end support answering inbound bound helpdesk requests for all areas of the IT Enterprise, interacting with employees, customers, vendors, and contractors Diagnose, troubleshoot and resolve technical issues related to Wi-Fi and remote connec...