IT Helpdesk Support Technician

Job Description

Join a global team as an IT Helpdesk Support Technician and support internal users for one of Australia’s largest specialist building services groups, with a long‑standing presence since 1987. In this role, you will be the first point of contact for IT support requests across Windows endpoints, Microsoft 365, account access, connectivity, hardware, and mobile device issues.

The Opportunity

Step into a hands‑on IT support role where you will assist internal users with day‑to‑day technical issues via phone, email, walk‑in, and helpdesk portal. You will troubleshoot common IT problems, support user onboarding/offboarding, manage service requests through the ticketing system, and escalate more complex issues to Level 3 support when required. This is a great opportunity for someone with solid IT support fundamentals, strong communication skills, and a genuine service mindset to grow within a professional, service‑driven technology environmen...