IT Helpdesk Resources

IT Helpdesk Technician

Job Summary
Provide first-line IT support to end-users troubleshoot hardware/software issues support VoIP phone systems and assist with basic network cabling and infrastructure.

Key Responsibilities

• Provide technical support via phone email and ticketing system

• Troubleshoot desktops laptops printers and common software issues

• Install and configure hardware software and user accounts

• Support VoIP phone systems and telecommunication issues

• Assist with network cabling connectivity and physical IT setup

• Manage tickets documentation and IT asset inventory

• Provide remote support and escalate complex issues when required

Requirements

• 12 years of IT Helpdesk or technical support experience

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