Job Description
Salary: £55,000 - 95,000 per year
Requirements
- Keen interest in IT, ideally with previous experience in an IT Helpdesk or Service Desk role
- Good team player with experience using Windows 11, Outlook, Word, and Excel
- Knowledge or experience in any of the following is desirable: Databases, HTML, PowerShell, ODBC reporting, ERP or warehouse systems, Active Directory, Exchange, Server 2016 or above, virtualisation, and basic networking
- Familiarity with ticketing systems and remote support tools
- Excellent problem-solving skills and attention to detail
- Strong communication skills with a customer-first mindset
- Ability to prioritise and manage multiple tasks in a fast-paced environment
- Excellent written and spoken English
Responsibilities
- Provide 1st line support to internal users via phone, email, and ticketing system
- Troubleshoot hardware, software, and netwo...