Job Description
**Job description**IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution.1+ years of experience working for a Managed Service Provider, MSP or remotely supporting multiple external clients required**Job Profile**- Support Windows and MAC desktop and laptop computers- General access and connectivity issues- Basic administration of user accounts and groups- Take ownership of trouble tickets, working and tracking issues to resolution- Record detailed information into Service Desk ticketing system- Support for mobile devices such as iPhones and Android phones- Occasionally act as a liaison between Partners/Clients and NOC team in India- 2 plus years of experience in a Service or Help Desk Desk/Inbound Support Center environment- Windows and Apple operating system...