IT Help Desk (Identity Management Support)

COMPANY OVERVIEW

A well‑established technology services company delivering IT solutions, infrastructure support, and outsourced operational services. It works with clients across various sectors to enhance efficiency and strengthen digital capabilities.

This is a 12-month agency contract role (extendable / renewable)

JOB RESPONSIBILITIES

• Provide first-level support for identity and access management incidents and service requests.
• Perform user account administration, including account creation, modification, deactivation, password resets, and account unlocks.
• Troubleshoot login, authentication, and access-related issues in accordance with established procedures.
• Assist users with access-related requests and provide clear, user-friendly guidance.
• Escalate unresolved or complex issues to the relevant support teams.
• Ensure compliance with security policies, access...