Job Description
This position is for an IT Field Tech of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT.
Roles and Responsibilities:
- Support the NCR Aloha POS systems.
- Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits.
- Repair and upgrade computers and laptops as needed. Build and deploy new systems when required.
- Install software applications to IT department specifications.
- On-call rotation: providing remote and onsite support after normal business hours as needed. This is a seven-day responsibility – most of which is on the weekend.
- Pull and terminate network cable runs and camera cable runs as needed.
- Install network cabinets and network related equipment.
- Support our digital surveillance environment (...