IT Field Support Analyst

Dana

📍 Danville, Kentucky, United States

Full-time Computer Occupations

Job Description

Job Purpose

We are seeking a customer-focused and technically skilled IT Field Support Analyst to support our manufacturing and office environments. This role is responsible for diagnosing and resolving technical issues, supporting shop floor systems, and ensuring reliable IT operations across the facility. The ideal candidate thrives in a fast-paced manufacturing environment, communicates effectively with end users, and is passionate about delivering high-quality IT support.

Job Duties and Responsibilities

  • Provide hands-on technical support for end-user devices, including laptops, desktops, printers, and mobile devices.

  • Support shop floor technology, including PCs, RF scanners, tablets, label printers, and barcode systems.

  • Troubleshoot and resolve hardware, software, and network issues in a timely manner.

  • Document incidents, troubleshooting steps, and resolutions within the IT s...
  • Apply for this Position