IT Field Engineer Team Lead

Key Deliverables

• Compliance with the Company policies
• Incident and Problem Management
  • 100% response time SLA-Response back to GSD
  • Achieve <.5% of all service calls being escalated to the FE team.
  • 100 % SLAs provide update to GSD of leaving on site engagement.
  • Achieve 100% SLA for scheduled on site engagements
• Transition of Services for the Company Clients
  • 100% attendance to scheduled client DC and OHS inductions
  • Attendance and completion of all physical and logical audits activities scheduled < 3 days subject to client availability
• Inventory Management
  • This applies in location where FE’s are located.
    • 100% accuracy in the completion on IMRs
    • 98.5% quarterly inventory accuracy across all locations where the Company inventory personnel are stationed
    • Meet 100% OLAs for quarterly stocktakes in locations where no Co...