It & digital experience project manager (experience in ecommerce platforms,adobe,magento,shopif[...]

Convergys

📍 ciudad de méxico, distrito federal, Mexico

Full-time Other-General

Job Description

Key Expectations Lead the end-to-end delivery of IT operations and infrastructure projects, ensuring alignment with business objectives and operational readiness. Integrate ITIL best practices throughout the project lifecycle, with a strong focus on Service Transition to ensure smooth and controlled deployment into production environments. Drive collaboration across cross-functional teams—including Engineering, Infrastructure, Security, and Service Management—to ensure seamless execution and handoff to operations. Oversee and govern change and release activities, ensuring compliance with established ITIL processes and active participation in Change Advisory Board (CAB) reviews. Ensure that all deliverables required for operational success—such as documentation, knowledge articles, runbooks, and support models—are complete and validated prior to go-live. Proactively manage risks, dependencies, and issues, ensuring minimal disruption to live services and business operations. Champion con...
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