Job Description
Duration: + months contract
Job Description:
Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment Troubleshoot and resolve hardware, software, and network connectivity issues Perform Active Directory administration tasks Support Windows and Microsoft environments Provide limited support for corporate mobile devices Troubleshoot Cisco VPN and Citrix issues Provide remote support using tools such as LogMeIn Perform device imaging and deployment (USB/PXE) Maintain asset inventory and documentation Support printer and IP telephony systems Coordinate hardware ordering and deployment Manage and update tickets in ServiceNow Assist with IT projects and Smart Hands support
Experience: + year hardware support experience Experience using ServiceNow to manage as...