Job Description
About the Job
We’re looking for an IT Desktop Generalist to maintain and repair computers, hardware, and software in a break/fix environment. The ideal candidate is someone with a passion to provide generalized IT support and be an advocate of IT standards at IntouchCX.
Responsibilities
- Perform hardware troubleshooting including repairs, upgrades, and configuration of desktops and laptops
- Engage with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components
- Monitor, report, and document system and performance issues
- Adhere to company policies, core values, and procedures
- Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
- Manage the installation, diagnostics, repairs, maintenance and upgrades of all hardware and equipment (including but not limited to desktops, laptops, printers) for optimal workstat...