Job Description
Application & Service Management
- Act as the primary point of contact for business applications.
- Coordinate IT service delivery throughout the entire lifecycle, including incidents, changes, releases, and performance management.
- Oversee and monitor Joiner, Mover, and Leaver (JML) processes.
- Manage external suppliers, including service levels, contracts, costs, quality, and performance.
- Facilitate collaboration between business stakeholders, international IT teams, and service providers to deliver sustainable and effective solutions.
- Ensure accurate documentation and compliance with group IT governance and control frameworks.
IT Infrastructure, Network & Digital Workplace
- Coordinate infrastructure and digital workplace services in partnership with international IT teams and external vendors.
- Monitor the qual...