IT Client Service Owner (Granada)

Role Overview

The ITCSO will be responsible for the operational part of the implemented ITIL processes supporting Strada Global Technology and Applications Support Services. The primary objective is to be operational responsible for the service provided. An ITCSO should be the link between all our support teams to increase the service we provide to our customers, being the coordinators, Un lockers and translators between technical teams and the business.

Duties (include but are not limited to)

• Administer and manage release processes for the progression of Deployment Services projects.
• Perform daily and weekly tasks such as creating reports, periodic system checks, etc.
• 1st Line support, reporting, prioritizing, analyzing, and resolving faults to resolution.
• Hierarchical escalation and proper follow up.
• Assess Incident and Changes Request (tickets) ownership and follow up on action.
• Service Level Agreement ...