IT Assistant Executive (Application Support)

(Job ID: )

Responsibilities:

• Provide primary or secondary application support for assigned business systems, including Merimen, TMoL, Dobuflo, StreamServe, Premium System and Sun Accounting.
• Deliver daily application and system support to ensure stable and efficient operations for business users.
• Handle user enquiries, troubleshooting, error reporting and incident resolution in line with IT incident management procedures.
• Coordinate with internal IT teams and external vendors to resolve application issues and restore services promptly.
• Support User Acceptance Testing (UAT) for system enhancements, fixes and configuration changes.
• Validate system fixes and confirm issue resolution with end users prior to incident closure.
• Support daily IT operational activities related to assigned applications.
• Communicate clearly with users on issue status, workarounds and resolutio...