Job Description
As a 1st Line IT Support Technician, you will provide technical support to internal users, ensuring prompt resolution of incidents and requests while delivering exceptional customer service in line with ASSA ABLOY's standards.
Weekly Hours Worked: 8.30am – 4.45pm (30 minutes lunch) on weekdays; 8.30am – 3.30pm on Fridays (30 minutes lunch); 37.5 hours per week.
Responsibilities
- Act as the first point of contact for logs raised via ServiceNow, ensuring tickets are assessed promptly, accurately categorised, and managed through to resolution or escalation.
- Serve as the primary point of contact for walk‑ins to the IT office, providing immediate technical assistance, device troubleshooting, and user guidance in a professional and approachable manner.
- Provide IT support for remote sites both remotely and through on‑site visits when required, ensuring users across all locations receive consistent and timely technical assistance.
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