Job Description
Take the lead in client services at IPG, focused on enhancing customer satisfaction and operational efficiency. Embrace a pivotal role in a thriving packaging community.
In the role of Manager, Client Services, you will direct the customer service team's activities to align with client needs. Your leadership will leverage critical thinking to resolve escalated issues and support team training initiatives. A successful candidate will excel in establishing client relationships and implementing effective service protocols.
Key Responsibilities:
• Oversee daily operations of the client services team
• Analyze customer service performance metrics
• Develop service protocols and best practices
• Partner with sales to enhance service initiatives
• Facilitate regular team meetings for collaboration
Requirements:
• University Degree in Business or equivalent
• 4-7 years of customer service management experience
...
In the role of Manager, Client Services, you will direct the customer service team's activities to align with client needs. Your leadership will leverage critical thinking to resolve escalated issues and support team training initiatives. A successful candidate will excel in establishing client relationships and implementing effective service protocols.
Key Responsibilities:
• Oversee daily operations of the client services team
• Analyze customer service performance metrics
• Develop service protocols and best practices
• Partner with sales to enhance service initiatives
• Facilitate regular team meetings for collaboration
Requirements:
• University Degree in Business or equivalent
• 4-7 years of customer service management experience
...