Job Description
Description
Have you ever wondered how Amazon keeps its marketplace safe and trustworthy for millions of customers? That's where you come in.
As an Investigation Manager I, you'll lead a team of investigators who are on the front lines of protecting the shopping experience. Your team will tackle policy violations, address seller performance concerns, and enforce marketplace standards — ensuring customers can shop with confidence every single day.
What makes this role unique? You won't just manage people — you'll solve real problems that directly impact customer trust. You'll make judgment calls on complex cases, coach your team through ambiguous situations, and find smarter ways to get things done. Every decision your team makes has a visible impact on the marketplace.
Key job responsibilities
Lead and develop a team of investigators, ensuring high-quality and timely case resolutions
Drive team performance against quality, productivity, and tur...
Have you ever wondered how Amazon keeps its marketplace safe and trustworthy for millions of customers? That's where you come in.
As an Investigation Manager I, you'll lead a team of investigators who are on the front lines of protecting the shopping experience. Your team will tackle policy violations, address seller performance concerns, and enforce marketplace standards — ensuring customers can shop with confidence every single day.
What makes this role unique? You won't just manage people — you'll solve real problems that directly impact customer trust. You'll make judgment calls on complex cases, coach your team through ambiguous situations, and find smarter ways to get things done. Every decision your team makes has a visible impact on the marketplace.
Key job responsibilities
Lead and develop a team of investigators, ensuring high-quality and timely case resolutions
Drive team performance against quality, productivity, and tur...