Intraday Analyst: Workforce Analytics & Scheduling

Quantrics in Taytay, Rizal is looking for a dedicated Workforce Management Specialist to partner with operations to ensure agent adherence and schedule conformity. This role also involves monitoring queue performance and generating strategies for process improvements.

The ideal candidate has at least 1 year of relevant experience and must be comfortable working in a 24/7 shifting schedule, including night shifts. Strong analytical and problem-solving skills, along with proficiency in Microsoft Office, are essential.