Job Description
The International Service Director is responsible for leading, developing, and executing the WW service strategy for International markets. This senior leadership role ensures the delivery of world-class after-sales service through a network of regional teams and indirect business partners. The goal is to maximize uptime, ensure regulatory compliance, drive customer satisfaction, and support revenue growth through service excellence.
Specific Roles & Responsibilities
- Develop and implement the global service delivery strategy in alignment with company goals
- Provide leadership to regional service managers and country-level service teams
- Define and manage KPIs and SLAs to drive operational excellence
Customer & Partner Relationship Management
- Build strong relationships with key customers, distributors, and service partners globally
- Act as an executive escalation point for major service issues or cr...