Job Description
What’s the opportunity?
As an Agency Recoveries Officer within RBC Credit Management and Recoveries, you will aid in maximizing recoveries after write‑off to minimize the RBC Royal Bank’s losses. You will serve our third‑party collection agencies in maximizing recoveries for the bank.
What will you do?
- Handle inbound calls from customers, collection agencies and internal service partners to assist with debt recovery and administration requests
- Serve as a national primary contact for designated agencies on our portfolio
- Make decisions on settlement proposals from our agencies or customers, resolve complaints, approve legal action and reconcile agency payments
- Ensure that the collection agency follows the guidelines set forth in the Service Agreement through day‑to‑day operations
- Take initiative to contribute to the team on any gaps in service and assist with other products when volumes dictate