Intermediate Customer Care Representative - Claims

Transamerica

📍 Baltimore, Maryland, United States

Full time Information and Record Clerks

Job Description

Job Description
Responsibilities
Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.
Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members for complex issues and situations.
Locate/research information using multiple systems/technologies.
Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
Learn and maintain a proficient understanding of products, procedures, and systems.
Achieve department metrics and expectations.
Participate in a team based environment to achieve department goals.

Qualifications
Associate’s degree in a business field or equ...
        

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Job Details

Location Baltimore, Maryland

Job Type Full time

Category Information and Record Clerks

Posted June 19, 2026

Deadline July 29, 2026