Interactive Customer Service Representative
S
Scotiabank
📍 montreal (administrative region), qc, Canada
Job Description
Excel as an Interactive Customer Service Representative by providing effective solutions to clients. Engage in phone communication to assist Advisors and Associates with account-related inquiries.
This position emphasizes both independent and cooperative work styles to elevate customer service standards. A background in finance through a university degree or equivalent studies is advantageous. You'll also need solid organizational skills as you manage multiple client requests and follow departmental protocols.
Key Responsibilities:
• Engage with clients to resolve product inquiries
• Act as a liaison with internal teams for issue resolution
• Analyze accounts to determine appropriate actions
• Drive performance standards in a call-center setting
• Take part in special projects as needed
Requirements:
• Degree in Finance or related studies is a strong asset
• Familiarity with MS Office and industry database tools
• Knowledge of CSC/IFIC certification pre...
This position emphasizes both independent and cooperative work styles to elevate customer service standards. A background in finance through a university degree or equivalent studies is advantageous. You'll also need solid organizational skills as you manage multiple client requests and follow departmental protocols.
Key Responsibilities:
• Engage with clients to resolve product inquiries
• Act as a liaison with internal teams for issue resolution
• Analyze accounts to determine appropriate actions
• Drive performance standards in a call-center setting
• Take part in special projects as needed
Requirements:
• Degree in Finance or related studies is a strong asset
• Familiarity with MS Office and industry database tools
• Knowledge of CSC/IFIC certification pre...