Job Description
Level determined based on experience and demonstrated capability. Minimum of 5 years of relevant experience required.
Position Overview
We are building an AI-Enabled Customer Intelligence & Analytics Centre of Excellence (COE) focused on transforming analytics from traditional reporting into a strategic decision engine for the Customer Office. The role combines Customer Intelligence, Advanced Analytics, AI & Agentic Intelligence, Databricks Application Development, Dashboard Design, Executive Storytelling, and Business Problem Solving. This is not a traditional reporting role. The successful candidate will move rapidly from Data → Insight → Root Cause → Story → Recommendation → Action while leveraging Databricks, Copilot, Claude, Genie, and modern AI technologies. This role is expected to operate in an AI-first environment and leverage AI as a force multiplier across analytics, application development, dashboard design, executive storytelling, and busine...