Intake Specialist

Role : Intake Specialist

Work Arrangement : Work from Home

Schedule : Night shift

Responsibilities

• Serve as the first point of contact for prospective clients, explaining services, answering questions, and enrolling eligible clients.
• Prepare and send representation paperwork, address client questions, and ensure all documentation is signed and completed before transferring cases to the next department.
• Handle a high‑volume, phone‑intensive workload, making primarily outbound calls (approximately 90% outbound, up to 200 calls daily) and responding to inbound calls as needed.
• Follow detailed scripts and established procedures to maintain accuracy and consistency.
• Enter client information and call details accurately in the Case Management System.
• Collaborate with supervisors and teammates through Microsoft Office tools, email, instant messaging, and video calls.
• M...