Insurance Customer Care Representative

ROCS, Inc

📍 Grand Rapids, Michigan, United States

Permanent Information and Record Clerks

Job Description

Why You Want to Work Here: 

You will be joining a specialized insurance operation that moves away from the traditional, once-a-year renewal model to build deep, ongoing relationships with business leaders. We are looking for a high-touch service professional who is ready to build a career in a niche, growing agency. No prior insurance experience is required; we provide full training and will cover all costs for your pre-licensing education and exam as you earn your Property & Casualty license. This role offers a genuine advancement path into account management for someone with a service-first mindset who thrives in a fast-paced environment. You will work in a fully remote environment with a competitive compensation package and direct access to senior leadership.

Responsibilities: 

  • Serve as a responsive, professional point of contact for a dedicated client base.

  • Handle inbound inquiries via phone and email with urgency,...

  • Apply for this Position