Insight Manager (Hiring Immediately)
A
Athens Services
📍 irwindale, ca, United-States
Job Description
Summary
The Insight Manager is a hands-on leader responsible for advancing Athens Services' customer experience strategy through data, technology, and human-centered design.
With a strong focus on Qualtrics implementation, insights activation, and project delivery, this role builds the programs, tools, and processes that strengthen customer journeys and elevate service consistency. The position requires close collaboration with senior management across the organization, ensuring customer insights are understood, prioritized, and translated into meaningful improvements.
Job Description
Key Responsibilities
CX Strategy Support & Transformation Initiatives
The Insight Manager is a hands-on leader responsible for advancing Athens Services' customer experience strategy through data, technology, and human-centered design.
With a strong focus on Qualtrics implementation, insights activation, and project delivery, this role builds the programs, tools, and processes that strengthen customer journeys and elevate service consistency. The position requires close collaboration with senior management across the organization, ensuring customer insights are understood, prioritized, and translated into meaningful improvements.
Job Description
Key Responsibilities
CX Strategy Support & Transformation Initiatives
- Work closely with senior management and departmental leaders to support the continued development and refinement of Athens' customer experience strategy.
- Lead CX transformation projects and ensure alignment with organizational priorities.
- Partne...