Inside Technical Consultant- HVAC

Job Description

This consultant provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues.

Duties Include, But Are Not Limited To

• Provide troubleshooting and installation assistance of HVAC/R equipment.
• Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.
• Provide technical documentation to contractors, engineers and other personnel.
• Guide callers to the appropriate field personnel if first‑hand attention is required.
• Document call information into the call‑tracking database in the event additional follow‑up is required.
• Identify and help implement process improvements.

Responsabilités (Sans S'y Limiter)

• Fournir une assistance en matière de dépannage et d'installation d'équipements CVC/R (chauffage, ventilation, climatisation et réfrigérat...