Job Description
Infrastructure Technician
Location: Basingstoke (On‑site), shift‑based role.
As an Infrastructure Technician you will support critical IT services within a highly secure environment. Your work will involve proactively monitoring infrastructure systems, performing daily health checks, logging, prioritising and resolving incidents and service requests within SLAs, troubleshooting Linux‑based issues, managing user accounts and communicating effectively with end users.
Responsibilities
- Act as the first point of contact for IT support queries via phone, email or ticketing system.
- Perform daily health checks and proactive infrastructure monitoring.
- Log, prioritise and resolve incidents and service requests in line with SLAs.
- Troubleshoot issues across a Linux environment.
- Manage user accounts, passwords and permissions.
- Escalate complex or high‑impact issues to 3rd Line or specialist support tea...