Job Description
Description
Looking for an Infrastructure Engineer-Jr., but this will be more of a customer service position with IT support.
-Looking for someone with an understanding of organization, communication, customer service.
-This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate.
-Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty status on hardware, reviewing requests, submitting security requests for logins to website, working with BUs to assist advisors with questions and needs. All will be internal information.
-In house training on Principal systems and business knowledge will be provided.
-Training turnaround is 4 months.
-Soft skills important here. Call Center or Customer Service experience
-Need someone with a 4-year degree in MIS or CS (Computer Science)
...
Looking for an Infrastructure Engineer-Jr., but this will be more of a customer service position with IT support.
-Looking for someone with an understanding of organization, communication, customer service.
-This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate.
-Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty status on hardware, reviewing requests, submitting security requests for logins to website, working with BUs to assist advisors with questions and needs. All will be internal information.
-In house training on Principal systems and business knowledge will be provided.
-Training turnaround is 4 months.
-Soft skills important here. Call Center or Customer Service experience
-Need someone with a 4-year degree in MIS or CS (Computer Science)
...