Information Technology Technician

We are seeking a detail-oriented and proactive Information Technology Technician to support the daily operations of the organization's IT systems. This role is responsible for providing technical support, maintaining hardware and software, and ensuring reliable system performance in a remote work environment. The ideal candidate is technically capable, customer-focused, and able to troubleshoot a wide range of IT issues.

Key Responsibilities

• Provide technical support to end users via phone, email, chat, and remote tools
• Troubleshoot hardware, software, and network-related issues
• Install, configure, and maintain computer systems, peripherals, and applications
• Assist with user account management, password resets, and system access
• Support network connectivity, VPN access, and cloud-based platforms
• Document technical issues, resolutions, and procedures in ticketing systems
  Apply for this Position