Information Technology Support Engineer

Job Title: IT Support EngineerShift: EST (Eastern Standard Time)Type: Full-TimeExperience Required: 3-5 YearsLocation: RemoteJob Summary:We are seeking experienced IT Support Engineers with strong backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 3-5 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments.Key Responsibilities:- Provide L1/L2/L3 technical support to MSP clients remotely during the EST shift- Troubleshoot and resolve issues related to:- Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)- Strong knowledge of Windows Server, Active Directory, DNS/DHCP, Group Policy.- Windows and Linux operating systems (user profile issues, boot failures, service...

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