Information Technology Support Engineer

Responsibilities

1. Provide L1 & L2 technical support for hardware, software, networking, and infrastructure incidents within agreed SLAs.
2. Manage and resolve incidents, service requests, and changes following ITIL best practices.
3. Configure, maintain, and troubleshoot FortiGate firewalls, VPN tunneling, and remote access solutions.
4. Support and administer Microsoft 365 environments including E5 services.
5. Deploy, configure, and maintain endpoint security solutions.
6. Install, configure, and maintain Windows Servers and enterprise infrastructure services.
7. Perform server monitoring, maintenance, patching, and performance optimization.
8. Configure and manage NAS storage systems and managed enterprise switches.
9. Maintain and troubleshoot enterprise networking components and structured cabling environments.
10. Deploy and support VoIP/PBX systems such as Grandstream.
11. Maintain and troub...