Job Description
Income Management Officer – Income Team
Location: St James Road, Dudley
Service area: Housing & Communities, Income Team
Permanent Position
An exciting opportunity has arisen in the Income team. We are a team that delivers high performance and good customer service and continues to see monthly reductions in rent arrears for Dudley Council in what is a challenging financial time for all. This involves the maximisation of income, effective debt recovery and providing support, advice, information and guidance to customers to avoid financial difficulties.
Responsibilities
- Take an overall view of monies owed in order to maximise income to Dudley MBC.
- Deal with enquiries from internal and external customers and respond in writing, on the telephone or face to face as appropriate.
- Carry out home visits to engage with customers with outstanding debt.
- Undertake recovery action for rent arrears t...