Job Description
MANTECH seeks a motivated, career-oriented, and customer-focused Incident Technician to join our team in McLean, VA . In this role, you will provide technical support, installation services, and customer service for computer hardware, applications, and network systems in a dynamic mission environment. You will support end users through incident management, equipment installations, and troubleshooting while collaborating with network services, systems engineering, and application development teams to restore service, identify problems, and meet ongoing operational needs.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Responsibilities include, but are not limited to:
- Deliver end-to-end incident response and customer support by following ITIL processes, performing remote triage, resolving hardware/software/network issues, and escalating complex cases wh...