Incident & Service Delivery Manager — SLA & Optimization

Hammerjack Pty Ltd in the Philippines is seeking a seasoned IT Service Delivery Lead to manage daily queues, escalate incidents, and provide clear operational updates. You will own real-time coordination across multiple streams and ensure BAU operations run smoothly.

The role requires 5+ years in IT service delivery, strong ITIL knowledge, and hands-on experience with Jira Service Management. You will define SLAs/OLAs, conduct weekly reviews, and drive continuous improvement across support