Incident Response and Operations Coordinator

Company Description

MARS Telecom Systems, a CMMi Level 3 and ISO 9001:2000 certified company, is a leading product development and solutions provider with expertise in telecom, networking, enterprise mobility, eGovernance, and custom application development.

· Operate a 24x7 NOC covering monitoring, performance and capacity management, incident management, logging, change coordination, backup verification, and DR readiness.

· Ensure rapid identification, escalation, and resolution of outages and degradations affecting customer-facing payment and transit services.

· Lead major incident bridges and enforce structured communication and restoration validation.

· Ensure logging, monitoring, and telemetry failures are treated as operational risks and remediated with urgency.

· Produce and maintain incident records, reports, and operational evidence suitable for audit and compliance review.