Incident Manager

Bell Canada

📍 , , canada, , , canada, Canada

Full-time Other-General

Job Description

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise‑scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Key Responsibilities

  • Ability to deliver outstanding service in a constantly evolving environment
  • Proven customer management skills and ability to implement solutions to improve the customer experience
  • Meticulous and adheres to quality delivery at all times
  • Active participation on Major Incidents through their lifecycle in order to meet expected SLA / SLOs up to resolution
  • Ability to provide leadership and technical guidance on Major Incident conference c...
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