Incident Management Specialist_2866

Your skills:

Required:

• University Graduate degree (mandatory).
• Minimum 5 years of experience in IT Service Management (ITSM), with a focus on incident, change, and release management.
• Strong knowledge of ITIL frameworks and best practices.
• Hands-on experience with ITSM tools (e.g., ServiceNow, Jira Service Management, or similar).
• Solid understanding of DevOps principles and practices, including CI/CD pipelines and deployment processes.
• Proven ability to manage and resolve complex incidents in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Preferred:

• ITIL certification (Foundation or higher).
• Experience working in an Agile or DevOps environment.
• Familiarity with cloud platfor...