Job Description
Project Role : IT Service Management RepresentativeProject Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.Must have skills : Incident ManagementGood to have skills : NAMinimum 5 year(s) of experience is requiredEducational Qualification : 15 years full time educationAct as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.Must have Skills : Service Management GovernanceGood to Have Skills : Infrastructure Service ManagementKe...