Inbound/Outbound Que Associate

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Inbound/Outbound Queue Associate is a fully telework position.

The schedule is Monday through Friday, 8am-5pm CST.

Responsibilities

• Supports comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical Services Programs.
• Promotes/supports quality effectiveness of Healthcare Services.
• Performs intake of calls from members or providers regarding services via telephone, fax, EDI.
• Utilizes eMEVS an...