Inbound Outbound Que Associate
C
CVS Health
📍 Work at Home, UT, United States
Job Description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
**This is a fully remote from home position**
**Training Schedule:** Monday through Friday 9am to 530pm local time (no time off during 9 week training)
**Post Training Work Schedule** : Monday through Friday 1130am - 8pm ET
**Position Summary**
This role supports medical prior authorization (precertification) operations by taking inbound calls from members and providers, building cases in multiple systems, and ensuring accurate documentation and HIPAA-compliant handling of PHI/PII. Ideal candidates bring experie...
**This is a fully remote from home position**
**Training Schedule:** Monday through Friday 9am to 530pm local time (no time off during 9 week training)
**Post Training Work Schedule** : Monday through Friday 1130am - 8pm ET
**Position Summary**
This role supports medical prior authorization (precertification) operations by taking inbound calls from members and providers, building cases in multiple systems, and ensuring accurate documentation and HIPAA-compliant handling of PHI/PII. Ideal candidates bring experie...