Job Description
Position Overview
MCI, a leading tech‑enabled business services company, is hiring an enthusiastic and service‑driven Customer Support Agent to engage customers nationwide, resolve technical issues, and promote products and services while delivering a best‑in‑class customer experience.
Key Responsibilities
- Handle inbound and outbound customer interactions in a courteous and professional manner.
- Deliver first‑call resolution through problem solving and effective call handling.
- Research systems and coordinate with other departments to resolve issues when needed.
- Accurately document and process customer claims in company systems.
- Follow all required scripts, policies, and procedures while ensuring customer satisfaction.
- Utilize training and knowledge base resources to answer questions accurately.
- Escalate unresolved or complex issues to the appropriate teams as necessary.
- Protect ...