Inbound Contact Centre Team Leader | Performance & Coaching

Dental Information Systems is looking for a Contact Centre Team Leader in Milnerton, South Africa. The successful candidate will manage inbound contact centre agents and ensure high service levels while fostering a culture of customer-centricity and excellence.

The Team Leader will handle escalations, ensure compliance with regulations, and promote team performance. Candidates should have 2-3 years of Team Leader experience, be fluent in English and Afrikaans, and possess strong problem-solving and management skills.