Inbound Business Consultant

Join the Client Experience (CX) Team to deliver a seamless and remarkable client journey across all touchpoints. The purpose of your role will be to drive digital onboarding, retention and growth for mass-market clients by becoming their trusted advisor and identifying opportunities to add value through relevant products and services. A key summary of the role is outlined below. A more comprehensive job specification with full details is available after initial contact and a successful CV review. Duties / Key Responsibilities Own and grow a portfolio of lower-revenue, mass-market clients through digital and telephonic engagement. Deliver a smooth end-to-end onboarding and client experience. Build trusted business relationships, uncover needs and consult on relevant solutions. Upsell value-added services and new product features. Partner with Sales Consultants to convert opportunities, retain clients and support regional profitability. Train clients on products and processes, maintain a...

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