Job Description
Job Description
Qualifications
- Offer customers a place to voice their concerns and react in a professional and empathetic manner
- Offer customers an excellent service by providing them with information about our products, services, promotions and availability
- Problem solve customer cases in a professional manner by gathering all necessary information and informing customers about different options and acceptable solutions
- Stay up to date and informed about all of Structube’s new products, promotions and services
- Build a good customer experience relationship with customers to increase customer retention
- Work effectively with internal teams to ensure a positive customer experience
- Process order pick-ups, exchanges and returns.
Qualifications
- Good interpersonal skills in a call center environment